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Where Is My Order? - Knowledgebase / Orders - Blue Banana Helpdesk

Where Is My Order?

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If you want to track your order then please see your dispatch notification email for a tracking code. If you have not received this email then your order has not been dispatched yet.

If it has been some time since placing your order and you have not received a dispatch notification then please get in touch and we will look into this for you.


If you receive a Trustpilot Review Request email and have not received your package then please use your tracking code to find out where your order is. Please note the delivery estimates on our delivery page here.

Please note that we operate Monday to Friday 8:30-16:30. Orders placed outside of these working hours, on weekends, national or bank holidays will aim to be shipped the next working day. Any estimated delivery dates are not guaranteed and are calculated based on working days and speeds quoted by the service. Delivery speeds are quoted in working days, this means you should not expect delivery on weekends or bank holidays.


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