I want to make a complaint about my piercing:

If you are unhappy about your piercing experience and you wish to make a complaint then please speak to the store manager of the location you visited. Please see the contact details here.

You are also welcome to send your details and information to piercings@bluebanana.com and speak to the area manager.

I want to make a complaint about my store experience:

If you are unhappy about your experience in store and you wish to make a complaint then please speak to the store manager of the location you visited. Please see the contact details here.

You are also welcome to send your details and information to us and we will pass it on to the area manager.

I want to make a complaint about my order:

If you are unhappy about your online order and you wish to make a complaint then please provide all your details to customer services. Details must include:

• Name
• Order Number
• Address
• Your complaint
• Reason for your complaint 
• The outcome you wish to receive (Refund/Replacement)